FAQ

Frequently Asked Questions

Ordering & Shipping

Q: How long does shipping take?
A: Standard shipping takes 7-15 business days within the USA. Express shipping takes 5-10 business days. International shipping takes 14-25 business days.

Q: Do you ship internationally?
A: Yes! We ship to the United States and internationally. US orders over $35 get free standard shipping. International shipping rates vary by destination.

Q: Is shipping free?
A: Free standard shipping on all US orders over $35. Both our individual products and bundle qualify. International orders have shipping rates that vary by destination.

Products

Q: How does the StraightUp Posture Corrector work?
A: It uses gentle tension to retrain your shoulder and back muscles to maintain proper alignment. Most users see results within 14 days wearing it 30-60 minutes daily.

Q: Is the ZapRelax EMS Neck Massager safe?
A: Yes. EMS technology has been used by physical therapists for decades. Our device is FDA-cleared and features 19 adjustable intensity levels so you can start gentle and increase as needed.

Q: Can I use these products together?
A: Absolutely! Many customers use the StraightUp Posture Corrector during work hours and the ZapRelax Massager for relief in the evening. They complement each other perfectly - that's why we created the Office Wellness Kit bundle.

Q: What's included in the Office Wellness Kit?
A: The bundle includes both the StraightUp Posture Corrector ($39.99 value) and the ZapRelax EMS Neck Massager ($59.99 value) for just $79.99 - saving you $20.

Returns & Support

Q: What if the product doesn't work for me?
A: We offer a 30-day money-back guarantee on all products, including bundles. If you're not satisfied, contact us for a full refund - no questions asked.

Q: How do I contact support?
A: Email us at support@huezly.com or visit our Contact page. We typically respond within 24 hours.